When you install TrackIT on your Salla store, we collect:
Order data: Order IDs, dates, status changes, items, amounts, payment method
Customer data: Names, phone numbers, email addresses, city (as included in orders)
Store info: Store name, domain, your email and phone (from Salla OAuth)
How We Use It
All data is used exclusively to provide the TrackIT service:
Calculate order fulfillment times
Generate analytics and reports
Send alerts for late orders
Display order details in your dashboard
We do not sell, share, or transfer your data to any third parties.
Data Storage
Your data is stored securely in encrypted databases. OAuth tokens are stored encrypted and refreshed automatically. We use HTTPS for all communications.
Data Retention
Your data is retained for as long as you have TrackIT installed. When you uninstall the app, your merchant account is deactivated. You can request full data deletion by contacting us.
Your Rights
You can uninstall TrackIT at any time from your Salla dashboard
You can request a copy of your data
You can request deletion of your data
Permissions We Request
orders.read: To receive order webhooks and read order details
webhooks.read_write: To register for order events
offline_access: To maintain persistent access via refresh tokens
We never modify your orders, products, or any store data.